Return Policy

At Coco Palm, your satisfaction matters to us. If for any reason you’re not completely happy with your purchase, we’re here to help.

14-Day Return Window

We accept returns within 14 days of delivery. To be eligible for a return, items must meet the conditions below.

Eligibility for Returns

To qualify for a return:

• Items must be unused, unopened, and in original packaging
• Products must be in the same condition you received them
• Proof of purchase (order number or receipt) is required

For hygiene and safety reasons, we cannot accept returns on opened or used skincare products.

Non-Returnable Items

The following items are final sale and not eligible for return:

• Opened or used products
• Sale or promotional items
• Gift cards

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue. We’ll make it right with a replacement or refund.

Cancellations

Once your order is placed you have 48 hours from time of purchase to contact customer service (customercare@cocopalmbodycare.com) to cancel your order. After your product is "Marked as Delivered" if you are dissatisfied you can follow the Return Policy guidelines listed above to return your product.

Refunds

Once your return is received and inspected, approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank.

Shipping Costs

• Original shipping costs are non-refundable
• Customers are responsible for return shipping unless the item arrived damaged or incorrect

How to Start a Return

To initiate a return, please email us at customercare@cocopalmbodycare.com with:

• Your order number
• Reason for return

We’ll respond with next steps as quickly as possible.